.INFORMATION
ORDER TO DELIVERY
ALL POWHA ITEMS ARE MADE TO ORDER, EXCEPT SAMPLE°SALE ITEMS
FOR SOME ITEMS WE ASK FOR YOUR MEASUREMENTS BEFORE WE START CUTTING AND CRAFTING YOUR GARMENT
ALL GARMENTS ARE HANDCRAFTED IN OUR ATELIER. A MADE-TO-ORDER ITEM TYPICALLY TAKES 1–3 DAYS TO COMPLETE
ORDERS CONTAINING MULTIPLE ITEMS MAY REQUIRE ADDITIONAL PRODUCTION TIME
PAYMENT OPTIONS
WE ACCEPT CREDIT & DEBIT CARDS, APPLE PAY, GOOGLE PAY AND BITCOIN (ON-CHAIN OR LIGHTNING)
SHIPPING
FREE SHIPPING ON ORDERS OVER €249
€25 SHIPPING ON ORDERS OF €249 OR LESS
A FLAT SHIPPING FEE OF €30 APPLIES TO ALL SAMPLE°SALE ORDERS, REGARDLESS OF THE NUMBER OF ITEMS
ALL ORDERS ARE SHIPPED FROM OUR STUDIO IN SOFIA, BULGARIA
THE SHIPPING METHOD IS SELECTED BASED ON THE DESTINATION AND ORDER
ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A CONFIRMATION AND TRACKING NUMBER
DELIVERY TIMES MAY VARY DUE TO CARRIER, CUSTOMS OR OTHER CIRCUMSTANCES OUTSIDE OUR CONTROL
REFUSED / UNCLAIMED SHIPMENTS
If a shipment is refused, unclaimed, or returned to us due to incorrect or incomplete delivery
information provided by the customer, or due to the recipient’s failure to accept or arrange delivery,
a refund will be issued once the parcel is returned to us
The refund will be reduced by the actual shipping costs incurred in both directions,
together with any customs, clearance or carrier charges, where applicable
RETURNS
WE MAKE OUR BEST TO COME UP WITH THE RIGHT FIT FOR ANY CUSTOMER
YET, IF YOU DON’T LIKE YOUR ITEM, YOU CAN ALWAYS RETURN IT WITHIN 14 DAYS OF DELIVERY
IF YOU WANT TO EXCHANGE AN ITEM, YOU PAY ONLY FOR THE RETURN SHIPPING
IF YOU WANT TO RETURN AN ITEM, YOU PAY FOR THE RETURN SHIPPING AND GET A FULL REFUND,
MINUS DELIVERY SHIPPING (IF YOU HAVE PAID ANY)
ITEMS SHOULD BE RETURNED IN THEIR ORIGINAL CONDITION TO BE ELIGIBLE FOR REFUND
PLEASE NOTE: ITEMS PURCHASED FROM THE SAMPLE°SALE SECTION ARE FINAL SALE
AND ARE NOT ELIGIBLE FOR REFUND, RETURN, OR EXCHANGE
REFUNDS
Card Payments, Refunds are processed to the bank account linked to your card
Apple Pay, Refunds are made to the card linked to your Apple Pay account
L1 BTC Settlements, Refunds will be broadcasted to the Bitcoin base layer (minus miner fees)
L2 BTC Transactions, Refunds will be processed through the Lightning Network (fees deducted)