__PRODUCTION TIME frame
once we receive your order we add it in our que and we start planning how it is going to be completed. in some cases we ask customers for their measurements in order to make sure their items will have the best fit possible. we do not keep anything on stock.
and since each garment is made-to-order, all our items take from 1 to 3 days to be completed. some orders might take longer.
__SHIPPING & DELIVERY
We usually ship in-stock items within 1-3 days of clearing your payment. Items are shipped from our studio in Sofia, Bulgaria. As soon as we ship your order, we will send you a shipping confirmation, including a tracking number.
Please note that customs clearance, international holidays and other unexpected circumstances may delay your package. We have little control over such circumstances, but will do everything we can to resolve shipping problems at your best interest. What’s more, we offer a full refund or exchange on lost packages. The loss of mail is not our fault, but neither is it yours and ultimately, we want this to be a pleasant experience for you - from browsing our store to wearing our clothes.
__RETURNS & REFUNDS
Each one of us has a different body shape and a very personal idea of what looks good on us and what makes us feel comfortable. That's why there's always the chance that the garment you ordered did not fit the way you wanted or expected.
So if you ever want to return or exchange our clothes, we’ll gladly take them back within 14 days of delivery. Please make sure the clothes are in their original condition.
If you return a product, we’ll refund its value right away, but we can’t refund the original shipping charges. The return shipping is also at your expense.
The shipping charge will be calculated according to the amount of items you would like to order and depends on your location.